We are seeking a highly motivated Bilingual Customer Success Representative (French & English) to provide outstanding support to our international clients. In this role, you will build strong customer relationships, resolve inquiries efficiently, and ensure a seamless experience across our products and services.
Responsibilities:
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Serve as the primary point of contact for French and English-speaking customers.
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Respond promptly to customer inquiries via phone, chat, and email.
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Maintain strong relationships with customers to foster satisfaction and loyalty.
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Assist customers in understanding product offerings and resolving issues effectively.
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Maintain accurate and organized records of customer interactions using CRM tools.
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Identify recurring customer issues and collaborate with internal teams to improve services.
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Maintain a deep understanding of products, policies, and operational procedures.
Skills:
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Excellent verbal and written communication skills in both French and English.
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Strong interpersonal and problem-solving abilities.
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Ability to manage multiple priorities and work in a fast-paced environment.
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Proficiency in CRM platforms and customer support tools.
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Strong attention to detail and organizational abilities.
Preferred Candidate:
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1–3 years of experience in customer support or customer success roles.
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Strong command of French and English languages.
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Experience working in a freelance or remote environment.
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Positive, collaborative, and customer-centric mindset.
