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Handle incoming and outgoing telephone calls with professionalism and efficiency, providing clear and courteous communication to clients and guests in both Russian and English.
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Serve as the first point of contact for callers, answering inquiries, providing accurate information, and routing calls to the appropriate departments or personnel with minimal delay.
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Assist Russian-speaking clients by offering personalized support, addressing questions, and resolving concerns with cultural sensitivity and language fluency.
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Maintain a detailed knowledge of the organization’s services, facilities, schedules, and policies to respond to various queries and ensure callers receive accurate assistance.
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Use telephone systems and communication software effectively to log calls, take messages, and follow up on unresolved issues, ensuring smooth and organized call handling.
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Coordinate with internal departments such as front desk, reservations, concierge, or customer service to facilitate seamless communication and prompt service delivery.
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Uphold confidentiality and discretion when dealing with sensitive information, maintaining a high standard of professional integrity in all interactions.
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Monitor phone lines for technical issues, report any malfunctions promptly, and ensure availability and reliability of communication services at all times.
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Provide translation or interpretation support when needed, helping to bridge communication gaps between Russian-speaking clients and non-Russian-speaking staff.
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Demonstrate excellent interpersonal and multitasking skills in a fast-paced environment, maintaining a calm and friendly demeanor even under pressure.
