We are seeking a Service Desk Technician to provide first and second-level technical support for end-users. The role involves resolving hardware, software, and network-related issues, ensuring seamless IT service and user satisfaction.
Responsibilities:
-
Serve as the first point of contact for end-users seeking technical help.
-
Diagnose and resolve hardware, software, and network issues.
-
Install, configure, and maintain computer equipment and peripherals.
-
Maintain accurate service request records in the ticketing system.
-
Escalate complex issues to senior support staff when required.
-
Ensure tickets are resolved within established SLAs.
-
Maintain up-to-date knowledge of IT tools, platforms, and policies.
Skills:
-
Strong understanding of computer hardware, software, and networking.
-
Proficient with service desk tools, ticketing platforms, and remote support.
-
Strong communication and interpersonal abilities.
-
Ability to work under pressure and prioritize effectively.
-
Commitment to providing high-quality customer service.
Preferred Candidate:
-
2–4 years of experience in Service Desk or Technical Support roles.
-
Bachelor’s degree in Information Technology or related field.
-
Certifications like CompTIA A+, Microsoft Certified, or ITIL a plus.
-
Strong teamwork and problem-solving abilities.
