We are seeking a Service Desk Technician to provide first and second-level technical support for end-users. The role involves resolving hardware, software, and network-related issues, ensuring seamless IT service and user satisfaction.
Responsibilities:
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Serve as the first point of contact for end-users seeking technical help.
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Diagnose and resolve hardware, software, and network issues.
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Install, configure, and maintain computer equipment and peripherals.
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Maintain accurate service request records in the ticketing system.
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Escalate complex issues to senior support staff when required.
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Ensure tickets are resolved within established SLAs.
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Maintain up-to-date knowledge of IT tools, platforms, and policies.
Skills:
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Strong understanding of computer hardware, software, and networking.
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Proficient with service desk tools, ticketing platforms, and remote support.
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Strong communication and interpersonal abilities.
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Ability to work under pressure and prioritize effectively.
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Commitment to providing high-quality customer service.
Preferred Candidate:
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2–4 years of experience in Service Desk or Technical Support roles.
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Bachelor’s degree in Information Technology or related field.
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Certifications like CompTIA A+, Microsoft Certified, or ITIL a plus.
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Strong teamwork and problem-solving abilities.