We are looking for a proactive and detail-oriented E-commerce Support Specialist to join our growing team. You will be responsible for handling customer queries, managing orders, tracking shipments, updating product listings, and ensuring a smooth customer experience across our online platforms.
Responsibilities include:
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Responding to customer inquiries via chat, email, and social media
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Coordinating with fulfillment teams for order processing
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Updating inventory and product information
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Managing returns, refunds, and complaints professionally
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Generating daily reports on customer support activity
Requirements:
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Prior experience in e-commerce or online store support
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Good communication skills in English
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Familiarity with platforms like Shopify, WooCommerce, or Amazon
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Ability to multitask and meet deadlines