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Supervise daily housekeeping operations across assigned guest floors and staff accommodations to maintain high cleanliness standards.
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Inspect rooms, common areas, and accommodations to ensure they meet established hygiene and presentation benchmarks.
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Coordinate with housekeeping staff to assign tasks, monitor performance, and ensure timely completion of cleaning schedules.
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Oversee the preparation and turnover of guest rooms and living spaces, ensuring they are ready for occupancy.
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Address guest and employee concerns related to room cleanliness, maintenance, and supplies promptly and professionally.
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Train and mentor housekeeping personnel on cleaning techniques, safety procedures, and company standards.
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Ensure proper inventory control of cleaning supplies, linen, and room amenities, requesting replenishments as needed.
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Collaborate with maintenance teams to report and resolve issues related to plumbing, electrical, or furnishing damage.
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Maintain accurate records of room status, housekeeping logs, and accommodation occupancy reports.
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Enforce compliance with health, safety, and sanitation regulations within both guest areas and employee accommodations.
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Support overall guest satisfaction and staff well-being by upholding a clean, safe, and organized living and working environment.
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Participate in regular meetings with management to provide updates and suggest improvements in housekeeping operations.
