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Greet and welcome guests with warmth and professionalism
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Manage reservations, waitlists, and guest seating to maximize flow and efficiency
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Supervise, train, and schedule host/hostess staff to ensure top-tier service standards
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Coordinate with kitchen and service teams to manage seating capacity and timing
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Handle guest inquiries, complaints, or special requests promptly and effectively
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Maintain a clean, organized, and inviting front-of-house atmosphere
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Monitor service quality and guest satisfaction, reporting feedback to management
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Ensure compliance with health, safety, and service protocols
Key Skills:
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Guest Service Excellence
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Team Leadership & Staff Training
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Reservation & Table Management Systems (e.g., OpenTable, Resy)
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Conflict Resolution & Communication
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Time Management & Multitasking
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Hospitality Standards & Etiquette
Qualifications:
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High school diploma or equivalent; hospitality certification a plus
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2–4 years of experience in a hostess or front-of-house role, with supervisory responsibilities
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Strong interpersonal and organizational skills
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Proficient in reservation and POS systems
