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Oversee the daily operations of food and beverage outlets, ensuring high standards of service, quality, and customer satisfaction.
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Manage staff recruitment, training, scheduling, and performance to build a motivated and efficient team.
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Develop and implement strategies to maximize sales, control costs, and improve profitability.
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Ensure compliance with health, safety, and hygiene regulations across all outlet operations.
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Coordinate with suppliers and vendors to maintain inventory levels and secure quality products at competitive prices.
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Handle customer feedback and resolve complaints promptly to maintain a positive dining experience.
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Monitor financial performance, including budgeting, forecasting, and reporting to senior management.
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Plan and execute marketing and promotional activities to attract and retain customers.
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Maintain a clean, welcoming, and well-organized environment that reflects the brand’s standards.
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Collaborate with other departments such as kitchen, housekeeping, and maintenance to ensure smooth outlet operations.
