Engage with potential customers via phone to convert leads into sales, delivering high-quality service in Mandarin/Chinese. This role focuses on driving conversions, managing inbound/outbound calls, and providing tailored product or service solutions.
Key Responsibilities:
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Lead Conversion:
Contact prospective customers to present offerings, answer inquiries, and convert qualified leads into confirmed sales. -
Customer Engagement:
Build rapport with Chinese-speaking clients, understand their needs, and deliver personalized sales pitches to influence decision-making. -
Outbound & Inbound Calls:
Manage a high volume of calls—both incoming and outgoing—to maximize reach and conversion rates. -
Follow-up & Relationship Management:
Maintain regular follow-up with interested leads, addressing concerns and nurturing them through the sales funnel. -
Product Knowledge:
Maintain up-to-date knowledge of products/services to confidently handle objections and provide accurate information. -
CRM Management:
Record customer interactions, lead status, and outcomes in the CRM system for accurate tracking and performance analysis. -
Target Achievement:
Consistently meet or exceed daily, weekly, and monthly sales and conversion targets. -
Cultural Sensitivity:
Communicate clearly and respectfully in Mandarin/Chinese, with sensitivity to cultural preferences and communication styles. -
Collaboration:
Coordinate with marketing and sales teams to align messaging and refine strategies based on customer feedback.
Requirements:
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Fluency in Mandarin or Chinese (spoken and written) is mandatory.
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Proven experience in telesales or a sales-driven call center environment.
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Strong persuasion, negotiation, and communication skills.
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Ability to work in a fast-paced, target-oriented environment.
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Familiarity with CRM software and call tracking systems is a plus.
