Job Description:
We are seeking a proactive and technically skilled IT Customer Support Analyst for a contingency hire position under the MISS (Mission Information Support Services) program. The ideal candidate will provide frontline IT support, troubleshoot technical issues, and ensure smooth day-to-day operations for end users.
Key Responsibilities:
Deliver responsive IT support to users, resolving hardware, software, and network issues.
Provide assistance with system access, applications, and IT-related incidents.
Maintain accurate records of issues, solutions, and user support interactions via help desk systems.
Assist in maintaining inventory of IT equipment and software licenses.
Support system updates, patches, and installations in coordination with technical teams.
Ensure compliance with IT security and data protection policies.
Provide training and guidance to users on tools, software, and best practices.
Qualifications:
Associate or Bachelor’s degree in Information Technology, Computer Science, or related field.
2+ years of experience in IT help desk or technical support roles.
Strong troubleshooting skills in Windows OS, Microsoft Office, and common enterprise applications.
Good communication skills with the ability to assist both technical and non-technical users.
Familiarity with remote support tools and ticketing systems.
U.S. citizenship may be required depending on project location and sensitivity.
What We Offer:
Opportunity to work on a mission-critical support program.
Dynamic team environment with on-the-job learning.
Competitive contingency-based compensation.
Exposure to enterprise IT systems and infrastructure.
