We are looking for a Customer Quality Engineer to serve as the liaison between our organization and key customers on quality-related issues. This role is critical in maintaining customer satisfaction by investigating complaints, analyzing root causes, initiating corrective actions, and ensuring product conformity to quality standards. The successful candidate will be experienced in quality tools such as 8D, FMEA, PPAP, SPC, and will be proactive in driving continuous improvement efforts across production and engineering teams.
Key Responsibilities:
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Respond to customer complaints and coordinate issue resolution
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Conduct root cause analysis and manage corrective/preventive actions (CAPA)
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Prepare and submit PPAP and other quality documentation
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Lead quality audits and support ISO/TS compliance
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Work cross-functionally with production, design, and quality assurance teams
Skills Required:
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Strong understanding of quality tools and methodologies (8D, FMEA, Control Plans)
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Excellent communication and customer service skills
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Proficient in MS Office and quality data systems
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Analytical, detail-oriented, and hands-on
