Job Summary:
Drive business growth and customer satisfaction by leading workshop sales and after-sales service operations across the Delhi region.
Key Responsibilities:
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Strategic Leadership:
Formulate and implement strategic initiatives to meet sales objectives, elevate service quality, and enhance operational effectiveness, in alignment with corporate goals. -
Operational Oversight:
Manage the daily operations of multiple workshop locations, ensuring compliance with quality standards, safety regulations, and customer service expectations. -
Team Management:
Lead, coach, and inspire sales and service teams to achieve performance excellence, fostering a culture of accountability and continuous improvement. -
Performance Monitoring:
Track and evaluate workshop performance using KPIs and regular audits; identify gaps and drive corrective measures for sustained improvement. -
Customer & Partner Engagement:
Cultivate strong relationships with key clients, suppliers, and partners to improve service quality and encourage repeat business. -
Cross-functional Coordination:
Collaborate with departments such as supply chain, marketing, and technical support to streamline operations and ensure timely service fulfillment. -
Market Intelligence:
Analyze market dynamics and competitor strategies to uncover new business opportunities and refine service offerings. -
Financial Management:
Oversee budgeting and cost control, ensuring efficient resource utilization and profitability across all locations. -
Regulatory Compliance:
Ensure all workshops operate in accordance with internal policies, industry regulations, and best practices.
