We are looking for a Level 1 Technical Support Specialist with native-level proficiency in French to join our remote team based in Morocco. In this role, you will provide first-line technical assistance to French-speaking customers, troubleshooting hardware and software issues, answering inquiries, and guiding users through problem resolution.
Your key responsibilities include diagnosing technical problems, documenting incidents, escalating complex cases to higher support levels, and ensuring timely follow-up to maintain high customer satisfaction. This fully remote position offers flexibility while allowing you to work closely with a diverse, international team.
If you have strong communication skills in French, a passion for technology, and a customer-focused mindset, this is a great opportunity to grow your career in technical support.
