Lead and manage all aspects of the e-commerce store's operations to drive online sales, enhance customer experience, and optimize performance across digital platforms.
Key Responsibilities:
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Store Management:
Oversee the end-to-end management of the online store, including product listings, pricing, inventory updates, and order fulfillment. -
Sales Strategy & Execution:
Develop and implement strategies to increase online sales, customer retention, and average order value through campaigns, promotions, and cross-selling techniques. -
Platform Optimization:
Ensure the e-commerce platform is user-friendly, fully functional, and aligned with brand standards—continuously improving navigation, UX, and load times. -
Team Coordination:
Manage cross-functional teams including customer support, logistics, marketing, and IT to ensure seamless operations and consistent service delivery. -
Inventory & Logistics:
Monitor stock levels, coordinate with warehouse and logistics teams for timely fulfillment, and reduce out-of-stock or overstock situations. -
Marketing & SEO:
Collaborate with digital marketing teams to drive traffic through SEO, SEM, email marketing, social media, and influencer partnerships. -
Analytics & Reporting:
Track key performance indicators (KPIs) such as conversion rates, bounce rates, cart abandonment, and customer acquisition costs to inform business decisions. -
Customer Experience:
Ensure a smooth and engaging customer journey from discovery to post-purchase support, enhancing satisfaction and building loyalty. -
Technology & Integrations:
Work with developers or platform providers to maintain integrations with payment gateways, CRM, ERP, and third-party tools. -
Compliance & Security:
Ensure compliance with data protection regulations, secure payment processing, and adherence to all legal requirements related to online sales.
