-
Provide technical support and troubleshooting for telecommunications systems and networks across various shifts.
-
Monitor network performance, identify issues, and resolve faults to ensure uninterrupted communication services.
-
Collaborate with field technicians, engineers, and service providers to address complex technical problems.
-
Maintain detailed records of incidents, resolutions, and maintenance activities to support operational efficiency.
-
Assist in system upgrades, configurations, and testing to enhance network reliability and capacity.
-
Respond promptly to service outages or disruptions, following established protocols and escalation procedures.
-
Work flexible hours, including nights, weekends, and holidays, to provide continuous support coverage.
-
Stay updated on industry trends, technologies, and best practices to improve service delivery and support.
