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Oversee daily last mile delivery operations to ensure timely and accurate order fulfillment to customers.
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Manage a team of delivery personnel, assigning routes, monitoring performance, and ensuring adherence to safety and service standards.
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Coordinate with warehouse, logistics, and customer service teams to streamline delivery processes and resolve issues promptly.
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Track delivery KPIs such as on-time performance, customer satisfaction, and delivery success rates, and implement improvement strategies.
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Handle customer escalations related to delivery delays, damaged goods, or missed orders with professionalism and efficiency.
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Train and guide delivery team members on operational procedures, route optimization, and customer interaction protocols.
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Monitor vehicle conditions and ensure regular maintenance schedules are followed for fleet efficiency and safety.
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Maintain accurate records of deliveries, driver logs, and performance metrics for reporting and compliance.
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Identify bottlenecks in the last mile process and recommend solutions to enhance speed, cost-efficiency, and service quality.
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Foster a culture of accountability, teamwork, and continuous improvement within the last mile operations team.
