We are seeking a skilled Service Desk Agent fluent in both German and English to join our customer support team. In this role, you will provide first-level technical support, troubleshoot hardware and software issues, and assist users in resolving IT-related problems. You will serve as the initial point of contact for clients, ensuring timely and effective communication in both languages.
The ideal candidate will have excellent problem-solving abilities, strong communication skills, and experience in IT support or help desk environments. Fluency in German and English, both written and spoken, is essential to effectively assist our diverse client base.
Your responsibilities will include logging and tracking incidents, escalating complex issues to higher support tiers, and documenting solutions to improve knowledge bases. A customer-oriented mindset and the ability to work under pressure are critical for success in this role.