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Consult with clients to understand travel needs and preferences
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Develop customized travel itineraries including flights, accommodation, tours, and transfers
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Negotiate with airlines, hotels, and vendors to secure best rates and services
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Handle complex bookings, group travel, and special requests
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Provide up-to-date information on travel regulations, visas, and health requirements
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Manage travel documentation and resolve booking issues or changes promptly
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Mentor and train junior travel counselors and support staff
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Maintain strong relationships with clients to encourage repeat business
Key Skills:
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Travel Planning & Itinerary Management
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Vendor Negotiation & Relationship Management
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Customer Service Excellence
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Booking Systems (e.g., Sabre, Amadeus, Galileo)
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Visa & Travel Documentation Knowledge
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Problem Solving & Conflict Resolution
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Leadership & Team Development
Qualifications:
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Diploma or degree in Travel, Tourism, Hospitality, or related field
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5+ years experience in travel counseling, preferably in senior or supervisory roles
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Proficiency with global distribution systems (GDS) and booking platforms
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Strong communication and interpersonal skills