-
Manage passenger check-in and boarding procedures efficiently and accurately
-
Assist passengers with ticketing, seat assignments, and special requests
-
Handle baggage check-in, tracking, and resolve related issues or discrepancies
-
Provide timely and accurate flight information and respond to passenger queries
-
Coordinate with airport security and airline staff to ensure smooth operations
-
Maintain safety and security protocols in accordance with airline and airport regulations
-
Address and resolve customer complaints or issues promptly and courteously
Key Skills:
-
Customer Service Excellence
-
Airline Reservation & Check-in Systems (e.g., Sabre, Amadeus)
-
Baggage Handling & Claims
-
Effective Communication & Problem-Solving
-
Multitasking & Time Management
-
Knowledge of Aviation Safety & Security Regulations
-
Team Collaboration
Qualifications:
-
High school diploma or equivalent
-
Previous experience in passenger services, customer service, or related roles preferred
-
Familiarity with airline and airport operations
-
Ability to work under pressure and handle challenging situations with professionalism