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Perform daily cleaning and sanitization of guest rooms, restrooms, and public areas, ensuring a consistently high standard of hygiene, tidiness, and presentation in line with company and hospitality guidelines.
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Change linens, make beds, dust surfaces, vacuum carpets, mop floors, and restock amenities such as toiletries, towels, and in-room supplies to create a welcoming and comfortable environment for guests.
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Conduct thorough inspections of assigned areas to identify maintenance issues, damage, or missing items, promptly reporting any irregularities to the housekeeping supervisor for resolution.
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Handle guest belongings with care and discretion, respecting privacy while following protocols for lost and found items and ensuring secure handling of valuable items.
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Follow all health, safety, and sanitation policies and procedures, including the use of appropriate cleaning agents, PPE (Personal Protective Equipment), and proper waste disposal methods.
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Respond promptly and courteously to guest requests, offering assistance with additional services such as extra bedding, ironing, or room preferences, contributing to a positive guest experience.
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Maintain cleaning equipment and carts in proper working condition, ensuring supplies are stocked and storage areas are neat and organized at all times.
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Work efficiently under time constraints while maintaining meticulous attention to detail, ensuring all rooms meet cleanliness and quality standards before guest check-in.
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Coordinate with other departments such as front office and maintenance to support smooth daily operations and timely room turnover.
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Participate in ongoing training and quality assurance programs to continuously improve service standards, safety awareness, and guest satisfaction.
