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Lead the design, development, and implementation of Microsoft Dynamics CRM and billing systems to support business operations and customer management.
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Collaborate with business stakeholders to gather requirements, translate them into technical specifications, and design scalable solutions.
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Oversee customization, configuration, integration, and deployment of CRM and billing modules to ensure alignment with organizational goals.
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Manage a team of developers and technical consultants, providing guidance, mentoring, and quality assurance throughout project lifecycles.
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Ensure seamless integration between Microsoft Dynamics CRM and other enterprise systems such as ERP, finance, and third-party applications.
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Develop and maintain technical documentation, including architecture diagrams, workflows, and configuration guides.
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Troubleshoot complex technical issues, perform root cause analysis, and implement effective solutions to minimize downtime and improve system performance.
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Drive continuous improvement by evaluating new features, tools, and updates within the Microsoft Dynamics ecosystem.
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Collaborate with QA teams to develop test plans and ensure comprehensive testing of customizations and enhancements.
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Provide training and support to end-users and technical teams to maximize adoption and efficient use of CRM and billing systems.
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Ensure compliance with data security standards and organizational IT policies throughout all phases of solution delivery.
