As a Call Center Agent & Team Leader, you will be responsible for fostering a collaborative and motivating work environment that promotes teamwork, recognizes excellence, and ensures the highest levels of customer satisfaction.
Responsibilities include:
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Monitoring call center operations and analyzing performance data to provide constructive feedback and drive efficiency.
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Creating a team culture based on collaboration, accountability, and a shared commitment to excellence.
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Leading training workshops, meetings, and feedback sessions to build team capabilities and bridge skill gaps.
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Partnering with other departments to implement strategies that optimize call center efficiency and customer satisfaction.
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Leveraging performance analytics to coach staff, implement best practices, and identify opportunities for process improvement.